Returns & Exchanges

At Woolino, we stand behind the quality of our premium merino wool products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return window for items in their original, unwashed, and unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, a prepaid shipping label will be generated for you to print and attach to your return package.

3

Pack and Ship

Place the items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing