Frequently Asked Questions
Everything you need to know about our premium merino wool essentials.
What are the benefits of Merino wool compared to cotton?
Merino wool is a natural technical fiber that excels at temperature regulation, moisture-wicking, and breathability. Unlike cotton, it keeps you warm when it is cold and cool when it is hot, making it ideal for year-round comfort.
How should I care for my Woolino garments?
To maintain the quality of your wool, we recommend machine washing on a cold, gentle cycle with a wool-specific detergent. Avoid bleach and tumble drying; instead, lay the garment flat to dry in the shade.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Simply visit our returns portal to initiate a refund or exchange for a different size or color.
Do you offer international shipping?
Yes, we ship our premium wool products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Are Woolino products ethically sourced?
Absolutely. We are committed to sustainability and animal welfare. We only source Woolmark-certified, mulesing-free Merino wool from farmers who adhere to the highest environmental and ethical standards.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, as Merino wool has natural elasticity.